Reservation and cancellation

Reservation and cancellation

Groups

Booking and cancellation terms for minimum 20 people groups

Pricing

Prices are calculated according to the number of people in the offer. Changes in the number of people affect the price.

Booked space

Booked space is a subject to charge according to the offer.

Services

Services are subject to charge. Prepaid and booked services are invoiced according to the offer and additional services purchased in the hotel are priced according to the price list.

Packages

The package always means the total package price (€/person) and it includes all the services pre-booked by the customer. Unused services will not be refunded.

Catering

Coffee and meals are served on the buffet table in the restaurant, unless otherwise agreed.

 

CONFIRMATION AND RESERVATION CRITERIA

 

Please, confirm:
28 days before:

• number of people

• equipment and booked space

• selected menu and serving times

• timetable

• invoice address, business ID

 

14 days before:

• diet and special food requests

• schedule (arrival and departure time)

• guest’s contact and possible VIP guests

• possible invoicing instructions

• changes in the amount of guests

Guests who confirmed their arrival 14 days before and canceled at least 7 days before will be invoiced 50% of the price.

 

7 days before:

• changes in the amount of guests

Guests who confirmed their arrival 7 days before and canceled at least 3 days before will be invoiced 75% of the price.

 

3 days before the event:

• changes in the amount of guests

Guests who confirmed their arrival 3 days before, whether they will or will not arrive will be invoiced 100%.

 

If the reservation has been cancelled, we will charge the customer as follows:

Cancellation 29 days before the arrival, no charge
Cancellation 14-8 days before the arrival, 50% of the price
Cancellation 7-3 days before the arrival, 75% of the price
Cancellation less than 3 days before the arrival, 100% of the price.

 

INDIVIDUAL GUESTS

Check-in and check-out

Hotel rooms are available for guests from 3pm on the day of arrival. The room will be reserved until 6pm on the day of arrival, unless later time has been agreed.

The room must be vacated by 12pm on the day of departure, unless otherwise agreed. A later check-out is possible at an additional price 10€/h.

Changing or cancelling the reservation

You can change or cancel your reservation free of charge until 6pm (local time) one day before your arrival. Otherwise the hotel is entitled to charge the first night of the reservation.

Prepayments are non-refundable in case of cancellation or other possible changes. Please, contact the hotel if you wish to change the time of booked service.

Hotel rooms

Room prices include breakfast, access to sauna, swimming pool and gym. All rooms at the hotel are non-smoking. We charge 100€ cleaning fee for smoking in the room. Customers are responsible for their own luggage, unless they have been placed in the hotel storage. The hotel is not responsible for damage or loss of vehicle.
Please, check where all the emergency exit, emergency buttons and extinguishers are located.

Accidents or illnesses

In case of serious illness or accident, the cancellation must be made immediately and an official medical certificate must be handled. We charge 35€/room. The cancellation must be made before the day of your arrival. In order to get a refund, an official medical certificate must be handled to Hotel Kivitippu within 14 days from cancellation. Cancellation during the stay will not be refunded. Please, check your travel insurance.

Force majeure

In case of force majeure Hotel Kivitippu can cancel the reservation. In this case the customer is entitled to full refund of the booking fee. If payments for the reservation are not done on time, Hotel Kivitippu has right to cancel your reservation. Hotel has right to transfer guests to another accommodation of at least the same standard.
Hotel reservations are subject of Hospitality law.

Other

We reserve the right to change our reservation and cancellation policy. Customer must read and accept the current booking and cancellation policy. Hotel guest’s information is confidential. We follow the Finnish Hotels and Restaurants Association Mara Ry’s general operating instructions for booking and cancellation conditions.

These booking and cancellation policy apply only to bookings made through the hotel’s website.

 

Hotelli Kivitippu
Nykäläntie 137
62600 Lappajärvi
06 561 5000
myynti@kivitippu.fi

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